Digital IT Service Management Foundation — Exam Prep

Complete ITIL Foundation (Version 5) prep, aligned to the PeopleCert 2026 blueprint. Three areas covering the strengthened Value System and four dimensions, the new eight-stage Product and Service Lifecycle, the 22 product and service management practices, the new AI Governance extension module, and Experience Management (UX/CX/EX). Rich-text concept lessons, exam-trap callouts, knowledge checks, and a cumulative mastery test per area. — Independent exam-prep by TW Academy; not affiliated with or endorsed by PeopleCert (ITIL). Names/marks shown are the property of their respective owners and used for identification only. All practice questions are original; passing does not guarantee certification.

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What you'll study

Domain 1 — Service Management & Value System Foundations

• Module 1.1 — What is ITIL (Version 5)? Evolution & the Strengthened Value System
• Module 1.2 — The Four Dimensions of Service Management
• Module 1.3 — Products, Services, Service Offerings & Digital Product Management
• Module 1.4 — Value, Outcomes, Costs, Risks, Utility & Warranty
• Module 1.5 — Stakeholders & the UX / CX / EX Experience Triad
• Module 1.6 — Value Co-Creation & the Strengthened Modular Value System
• 🎯 Domain 1 Mastery Check — Service Management & Value System Foundations

Domain 2 — The Product and Service Lifecycle (8 Stages)

• Module 2.1 — The Product and Service Lifecycle: ITIL 5's New Operating Model
• Module 2.2 — Discover & Design: The Front End of the Lifecycle
• Module 2.3 — Acquire & Build: Sourcing and Constructing the Product
• Module 2.4 — Transition & Operate: Going Live and Running the Service
• Module 2.5 — Deliver & Support: Realising Value and Sustaining It
• Module 2.6 — Guiding Principles & Governance
• 🎯 Domain 2 Mastery Check — The Product and Service Lifecycle

Domain 3 — Practices, AI Governance & Experience Management

• Module 3.1 — Practices Overview: 22 Product & Service Management Practices
• Module 3.2 — Service Desk, Incident Management & Service Request Management
• Module 3.3 — Problem Management, Change Enablement & Service Level Management
• Module 3.4 — AI Governance (NEW Extension Module)
• Module 3.5 — Experience Management (NEW Practice) & the UX/CX/EX Triad
• Module 3.6 — Continual Improvement, Information Security, Supplier & IT Asset Management
• 🎯 Domain 3 Mastery Check — Practices, AI Governance & Experience Management

Study & Review

• Exam-Pass Flashcards

Practice and exam readiness

• ITIL 5 Mock Exam A
• ITIL 5 Mock Exam B
• Spaced-repetition flashcard deck (SM-2) for daily review
• Shareable, verifiable completion certificate

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